Past board exam questions
CBSE 2019 sample paper · 1 mark
Suppose you buy a bag of cement for the purpose of repair work in your house, which logo or mark will you look for?
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ISI mark (the standardisation mark of the Bureau of Indian Standards).
CBSE 2019 sample paper · 3 marks
“Consumer movement can be effective only with the consumer’s active involvement.” Keeping the statement in mind highlight the ways through which consumers can express their solidarity.
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1. Being aware of and using their rights — the right to information, to choose, to seek redressal, to represent and to be heard — and demanding a receipt or bill, standard (ISI/Agmark) goods etc.
2. Using COPRA (1986), which set up a three-tier quasi-judicial machinery at district, state and national levels: consumers can file cases there against unfair trade practices and exploitation.
3. Forming or joining consumer forums and consumer protection councils, which guide consumers on filing cases, represent them in consumer courts and create awareness among people.
CBSE 2018 sample paper · 1 mark
Sania buys a packet of biscuits and finds detail about ingredients used, price, batch number etc. printed on it except the expiry date. Under which right of the consumers she can claim to know this information from the manufacturer?
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The Right to Information – consumers have the right to be informed about the particulars of goods and services that they purchase (including the date of expiry).
CBSE 2018 sample paper · 3 marks
Create an advertisement for an online Consumer Awareness campaign to help consumers know their rights and save themselves from exploitation.
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Open-ended; any suitable advertisement. For example:
JAGO GRAHAK JAGO! – Be an alert consumer
• Check the MRP, ISI / Agmark / Hallmark standardisation marks, date of manufacture and expiry date before you buy.
• Always insist on a cash memo / bill.
• Know your rights: Right to Safety, Right to Information, Right to Choose, Right to be Heard, Right to Seek Redressal and Right to Consumer Education.
• Cheated or sold a defective product? File a complaint at the District / State / National Consumer Court under COPRA, 1986, or call the National Consumer Helpline.
A well-informed consumer is a safe consumer – Visit our website to learn more.
CBSE 2017 sample paper · 1 mark
Reema bought a pack of brown bread, later she realized that it was expired. Which right does she have to counter this problem?
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Right to Seek Redressal.
CBSE 2017 sample paper · 5 marks
Explain any five rights of consumers that protect them from exploitation in the market place.
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1. Right to safety: consumers have the right to be protected against the marketing of goods and services that are hazardous to life and property (e.g. pressure cookers must have a safety valve).
2. Right to information: consumers have the right to be informed about the quality, quantity, purity, standard, price, date of manufacture and expiry of goods (e.g. details printed on packets; RTI).
3. Right to choose: consumers have the right to choose from a variety of goods and services at competitive prices; no one can be forced to buy something as a condition for getting a service.
4. Right to be heard: consumers' interests will receive due consideration at appropriate forums, and they can …
CBSE 2016 sample paper · 1 mark
What is COPRA? When was is introduced?
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COPRA is the Consumer Protection Act. It was introduced (enacted) by the Government of India in 1986.
CBSE 2016 sample paper · 5 marks
COPRA has enabled the consumers to have the right to represent in the consumer courts. Explain with the help of an example how it benefits the consumers
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1. Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.
2. The district level court deals with cases involving claims up to Rs 20 lakhs, the state level courts between Rs 20 lakhs and Rs 1 crore, and the national level court deals with cases involving claims exceeding Rs 1 crore.
3. If a case is dismissed in the district level court, the consumer can also appeal in the state and then in the National level court. Thus, the Act has enabled us as consumers to have the right to represent in the consumer courts.
4. It strengthened the consumer movement and provided consumers with the right to seek redressal …
